Cancellation Policy

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Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without providing any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Tatjana Chum, Tannenweg 11, 91074 Herzogenaurach, Phone: 017657738535, Email: hello@tatjanatscherepanov.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached sample withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we are obligated to refund all payments we have received from you, excluding delivery costs (and any additional costs arising if you chose a delivery method other than the least expensive standard delivery we offered), without delay and at the latest within fourteen days from the date we receive notice of your withdrawal from this contract. For this refund, we will use the same payment method you used for the original transaction, unless we have expressly agreed otherwise with you; in no case will you be charged any fees for this refund. We may withhold reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. We will bear the costs of returning the goods. You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods beyond what is necessary to ascertain the nature, characteristics, and functioning of the goods.

Sample Withdrawal Form

If you wish to withdraw from the contract, please complete and return this form.

To:

Tatjana Chum

Tannenweg 11

91074 Herzogenaurach

Email: hello@tatjanatscherepanov.com

I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods (description, order number, if applicable, and price):

..............................................................................

..............................................................................

Ordered on (date): .............................

Received on (date): .............................

Name and address of the consumer:

....................................................................................................................

Date: ....................................................

Customer’s signature (only for written withdrawal):

....................................................